Gumtree Support

Site Alert !

There have been some changes in the Property Category. If you've received an 'unexpected change' email from us, that means we moved the sub-category your advert was in and moved your advert with it. It's still within the Property category though! 

Safety Alert !

If you receive a call from someone claiming to be from an insurance company and telling you someone in your household has had an accident in the past three years, be aware that it may be a scam.

We have had reports that they're asking for home addresses, possibly to determine the location of your car. If you do get this kind of call, please call us or contact us through Live Chat and give us as much information as you can.

How do I reply to ads safely?

How do I reply to ads safely?



Why is it safer to communicate using Gumtree?
 
We have a smart filter system that stops spam or suspicious emails from getting to you. This saves you both time and some troubles if a scammer was trying to reach you. We also hide your email address when you message someone. So they’ll see the content of your message and be able to email you back, but your email address will look like jumbled up letters and numbers.

Keep in mind that you should always log in through our website directly. Find us on Google search or pin us to your favorites. Don't follow links you receive in emails. I may very well not be us!
 
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What are the risks I could be looking at?
 
Since our messaging system protects you, you’ll find people who ask you to take the conversation off Gumtree, onto either your private email or texts. Be careful when you do. An honest seller would have no reason to take you away from a secure messaging system.
 
While browsing, you may see some ads with either email addresses or phone numbers on their photos. Be especially careful when you do and report them to us just in case.
 
If the scammer wants to get really clever, they may have a YouTube link in their ad which takes you to a video with contact info on it.
 
Always report these ads to us, so that we can take action on the account. It could save someone a lot of trouble.
 
Here’s a couple of examples of what these images look like:


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