Gumtree Support

Site Alert !

There have been some changes in the Property Category. If you've received an 'unexpected change' email from us, that means we moved the sub-category your advert was in and moved your advert with it. It's still within the Property category though! 

Safety Alert !

If you receive a call from someone claiming to be from an insurance company and telling you someone in your household has had an accident in the past three years, be aware that it may be a scam.

We have had reports that they're asking for home addresses, possibly to determine the location of your car. If you do get this kind of call, please call us or contact us through Live Chat and give us as much information as you can.

Get in touch with Gumtree

Get in touch with Gumtree

If you've got a problem with using the site, or need some advice, or you just want to let us know that the site's helped you sell your unwanted items. Tell us about it!

If you need a really quick response, contact us through Live Chat. It's easy, and you'll be talking to someone from our team in real time.  You can also find us on Twitter on @helpmegumtree if you don't mind waiting a couple of minutes for a response.

You can call us on 0208 605 3325, but the queue on our phone lines can get quite long.

We highly recommend looking for an answer on our Help Site, where we have detailed information about site functionality, safety and site use rules and policies.

If you work for a Law Enforcement entity, you can contact us directly here.

Quick Tip:  To make sure you get e-mails from us, add our address domains to your e-mail's 'Safe Senders' list. This means your e-mail will recognise us and not think we're spam. You'll need to add '' to get e-mails from our CS, Marketing or Sales departments, and '' to make sure you get e-mails from other people using the site (buyers or sellers).


Watch our posting guide